booking policies

Booking your developmental edit

• All bookings made through this website are done directly through the provided form. Please refrain from making bookings via emails, phone calls and text messages.

• Please ensure that the information asked for in the booking form is accurate and up to date, for both your personal information and your manuscript. 

• If you are making a booking in advance, please submit your manuscript 24 hours before I’m scheduled to review it. This is to ensure that I have received the file and that it opens without any issues. 

• If you are booking on the day, please submit your manuscript within the next 2 hours following the confirmation of your booking from the writing companion. This is to ensure that I have received your file and can open your file without any issues, and so that I can immediately start reviewing your manuscript to complete it within the turnaround time. 

Submitting your manuscript

• You are only permitted to submit one manuscript per one booking. If there’s more than one manuscript submitted, I will unfortunately disregard the subsequent one(s). 

• Your manuscript must be a completed draft. I do not accept partially completed manuscripts for the developmental edit service.

• Please ensure to submit your manuscript in a .docx or .pdf format. If your manuscript document is submitted in a pdf format, you are giving me permission to convert it to a .docx document so that I may review it. 

• I reserve the right to decline any manuscripts that may contain or that I perceive to contain any offensive, plagiarised, unreadable, or AI (artificial intelligence) written content. 

• After submitting your manuscript, and that if there are no issues in accessing it, you’ll receive a confirmation email and your invoice detailing your purchase.

Submitting additional content

• For the developmental edit service, you are eligible to submit a single A4 page, along with your manuscript, of questions that you’d like for me to answer in addition to my feedback at no extra cost.

Pricing, word count and turnaround time

• Please ensure that you’ve selected the appropriate developmental edit service applicable to your manuscript as the pricing, word count and turnaround time are fixed.

• If you require an adjusted pricing, please ensure you visit the service page on the it’s novel website, where you’ll find the option for a custom quote.

Payment

• You are required to pay the full amount once you’ve selected and booked the developmental edit service. 

Cancellations 

• If you need to cancel your advanced booking (this means you booked a developmental edit in advance, and not on the day), please cancel 48 hours before the scheduled date of your booking.

• If you need to cancel your on-the-day booking (this means you booked a developmental edit to begin on the day you booked), please cancel within 5 hours from when the booking was made.

• For any cancellation, you can reschedule one time only, by contacting me for when you’d like for the developmental edit to be rescheduled. 

• Your booking may face cancellation if you upload your manuscript later than the expressed time frame. However, in the event of any unforeseen circumstances you face, kindly contact me through the contact details on the contact page or the query form on the it’s novel website.

Refunds

• You are eligible for a full refund for any cancellations made during the expressed time frames stated in this policy and the refund policy found on the it’s novel website.

• You are not eligible for a refund of any type for cancellations made any later than the expressed times frames, stated in this policy and the refund policy found on the it’s novel website, during the development edit period of the manuscript or after the developmental edit service.

Kindly read through my cancellation and refund policy for a detailed account, regarding the purchasing and cancelling of any service procured through the it’s novel website. 

Confidentiality 

• Your personal information and manuscript are treated with strict confidentiality, and neither of this information will be shared, reproduced or distributed without your written permission. 

Kindly read through my privacy policy for a detailed account, regarding the ways in which your personal information and manuscripts are treated. 

Developmental edit feedback

• All feedback for the developmental edit service is intended for developmental purposes only and does not constitute editorial or publishing advice.

Communication 

• Kindly be aware that all communication will be conducted through your preferred choice of either email or text message requested via the booking form.

• The communication will be open for 7 days after the completion and submission of your manuscript review for any clarification and/or follow up questions.

Filing queries and complaints 

• Should you have any questions or concerns about this developmental edit booking policy, do not hesitate to email me at itsnovel@hannieonline.co.za for clarification or information. Alternatively, you can submit a query form here. 

• Should you have any complaints or concerns about this developmental edit booking policy, do not hesitate to email me at itsnovel@hannieonline.co.za for clarification or information. Alternatively, you can submit a complaint form here.