complaint form
The form you need for any complaint you have
At its novel, I strive to offer quality service. If you have any concerns, carefully complete the complaint form provided.
Kindly note
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Ensure that all required fields are filled out accurately.
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I shall respond to your complaint as soon as possible, within the allocated response timeframe, via your preferred contact method.
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I take complaints with utmost seriousness and investigate them thoroughly.
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Please allow for 2-4 business days for your complaint to be attended to. If it takes longer than 4 business days, please do not send through another complaint regarding the same matter. If you feel that your complaint is taking longer than necessary to be attended to, please do complete a query form that states your complaint is taking longer than expected.
Additional information
If there is additional information you wish to send through, please submit it through an email after completing and submitting all the required information in this form. Please follow the steps below to successfully submit additional information in conjunction with your complaint.
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Use the following subject header for your email: Additional information to my complaint.
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Write your name and date you submitted the complaint form
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Include the contents of the additional information